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TERMEN & VOORWAARDEN (Nederlands)
“Fatima Wahni”/”Fatje’s Coaching” hierna genoemd: “De Coach”
Iedere natuurlijke of rechtspersoon waarmee Fatje’s Coaching een overeenkomst sluit tot het verzorgen van trainingen opleidingen, coaching, workshops en lezingen, ongeacht of opdrachtgever zelf, of een derde deelneemt.
hierna genoemd: “De Klant”
Deze algemene voorwaarden zijn van toepassing op alle activiteiten van de coach.
Van deze algemene voorwaarden kan alleen, na overleg, schriftelijk worden afgeweken.
Eventuele voorwaarden eigen aan de klant zijn uitgesloten.
De algemene voorwaarden zijn hoe dan ook verondersteld aan de klant overgemaakt. Ze kunnen op eenvoudig verzoek aan de klant worden bezorgd.
VERKLARING
De coach verklaart hierbij de reguliere geneeskunde als basis te beschouwen van de gezondheidszorg.De coach kan/mag geen medische diagnoses of analyses in vraag stellen.
De dienstverlening van de coach zijn uitsluitend een mogelijke ondersteuning en aanvullend bij de reguliere geneeskunde.
De dienstverlening van de coach vervangen geen medische behandelingen of medicaties, psychologische of psychiatrische begeleiding. Voor het achterhouden van informatie rond deze materie kan de coach geen verantwoordelijkheid opnemen. Indien de klant medische klachten of twijfels heeft, dient de klant steeds eerst zijn arts te raadplegen.
Bent u in behandeling bij een arts dient de klant dit vooraf uitdrukkelijk te vermelden aan de coach.
Door de aard van de dienstverlening van de coach en de nadrukkelijke inbreng van de klant streven beide partijen naar een betere bewustwording en verandering bij de klant. De klant bepaalt zelf of, en hoe snel hij/zij een verandering teweegbrengt en blijft op ieder moment zelf verantwoordelijk voor zijn/haar proces.
Adviezen van de coach zijn voorstellen en suggesties en dienen altijd beoordeeld te worden door de klant.
BEROEPSGEHEIM
De coach is gebonden aan het beroepsgeheim.
Alles wat in het contact tussen coach en klant besproken wordt, is en blijft vertrouwelijk.
De coach deelt het besprokene nooit met derden, tenzij de klant uitdrukkelijk toestemming geeft om te overleggen met een arts.
VERSLAGEN EN ATTESTEN
Coaching en opleiding is begeleiding.
De coach maakt geen conclusies en stelt daarom, onder geen enkel beding, verslagen of attesten op. Indien een behandelde arts hierom vraagt beperkt de coach zich uitsluitend tot een telefonisch onderhoud met deze arts.
HET INTAKEGESPREK
Alvorens te kunnen starten met een coachingtraject of individuele opleiding is er een intakegesprek. Een intakegesprek duurt ongeveer 30 minuten en is vrijblijvend.
Op basis van dit gesprek kan zowel de klant als de coach beslissen of coaching of opleiding is aangewezen. Een intakegesprek houdt geen enkele verplichting in voor het opstarten van een coachings- of opleidingstraject, noch voor de klant, noch voor de coach.
HET COACHING-GESPREK
Een coaching-gesprek duurt maximum 75 minuten. Tijdens elke coaching-gesprek is er ruimte voor 1 thema/doel.
INDIVIDUELE OPLEIDINGEN
De duur van sessie individuele opleiding wordt vooraf afgesproken tussen klant en de coach. De minimumduur is 120 minuten. Tijdens een individuele opleiding worden vooraf afspraken gemaakt over de te behandelen thema’s.
DATUM EN TIJD INDIVIDUELE BEGELEIDING
De klant doet er alles aan om de gemaakte afspraken stipt na te komen.
We starten stipt op het afgesproken uur. Te vroeg aanbellen kan het vorige coaching-gesprek verstoren. Indien de klant te laat op afspraak komt wordt de sessietijd ingekort zodat volgende klanten, op de agenda, niet dienen te wachten.
OVEREENKOMSTEN LEZINGEN EN OPLEIDINGEN
De overeenkomst met betrekking tot het voorbereiden en uitvoeren van een training en/of coaching komt tot stand door opdrachtbevestiging via mail van de opdrachtgever.
De inhoud van de opdrachtbevestiging en eventuele bijbehorende offerte geldt als weergave van de overeenkomst.
BELET EN ANNULATIES
Coaching en individuele opleiding
Afspraken kunnen ten laatste 1 week vooraf op geannuleerd worden per e-mail of telefoon.
SMS komt niet in aanmerking voor communicatie rond belet en annulaties.
Als een afspraak niet of te laat wordt afgezegd, wordt het honorarium (van 1 sessie) in rekening gebracht, behalve in geval van ziekte van de klant of betrokkenheid bij een verkeersongeval.
Per coaching- of opleidingspakket van maximum 6 sessies kan de klant maximum 3 afspraak kosteloos wijzigen. Elk daarop volgende wijziging wordt aangerekend.
Bij annulatie wordt een vervangende afspraak gemaakt op basis van beschikbaarheid.
De coach houdt zich het recht voor een geplande afspraak te wijzigen in geval van ziekte of overmacht.
De klant wordt hieromtrent met spoed op de hoogte gesteld.
De coach zal andere data aanbieden.
De klant heeft in dit geval geen recht op schadevergoeding.
Indien de klant tijdens een workshop, cursus of coaching-traject beslist om te stoppen, is het volledige bedrag van de cursus of het coaching-traject verschuldigd.
Wanneer de coach overtuigd is, om welke reden dan ook, de klant niet verder te kunnen coachen, dan wordt dit tussen de partijen besproken en wordt de coaching eventueel voortijdig beëindigd. De klant heeft recht in dit geval recht op een terugbetaling van de nog niet voltooide sessies.
Opleidingen en cursussen in open aanbod
Indien de klant door omstandigheden de inschrijving wil annuleren, gelieve ons dan steeds zo snel mogelijk te verwittigen.
De klant kan de opleiding/cursus tot 30 kalenderdagen voor de eerste cursusdag schriftelijk per brief of per e-mail kosteloos annuleren.
Bij annulering per brief of per e-mail gelijk aan of korter dan 30 kalenderdagen voor de eerste cursusdag wordt 50% van de totale prijs aan opdrachtgever in rekening gebracht.
Bij annulering per brief of per e-mail gelijk aan of korter dan 14 kalenderdagen voor de eerste cursusdag of bij niet annulering wordt de totale prijs aan opdrachtgever in rekening gebracht.
De coach heeft het recht om elke training/workshop te annuleren of deelname van een deelnemer te weigeren. De klant heeft dan recht heeft op terugbetaling van het volledige betaalde bedrag.
Opleidingen en lezingen op aanvraag
Een lezing of (deel van een) opleiding kan tot 45 kalenderdagen voor de afgesproken datum door opdrachtgever kosteloos worden verplaatst naar een andere datum. Bij verplaatsing korter dan 45 kalenderdagen maar langer dan 30 kalenderdagen voor de afgesproken datum wordt 50% van de afgesproken prijs in rekening gebracht.
Bij annulatie door de klant later dan 30 kalenderdagen voor de afgesproken datum is 100% van de afgesproken prijs verschuldigd.
Indien op moment van de lezing of opleiding bijeenkomsten in groep verboden zijn door maatregelen van de overheid in kader van preventieve maatregelen ter verspreiding van COVID-19, kan de lezing of opleiding:
• of verplaatst worden naar een later moment, zonder meerkost
• geannuleerd worden. Indien deze annulatie kadert in de Coronamaatregelen en later dan 45 kalenderdagen voor de datum valt, wordt een administratieve kost van 15% aangerekend.
De coach behoudt zich het recht om de lezing of opleiding te annuleren. De opdrachtgever wordt hieromtrent met spoed op de hoogte gesteld. De coach zal andere data aanbieden.
BETALINGEN
Een coachingsessie ,coachingtraject, individuele opleiding op cursus wordt volledig vooraf betaald.
Het volledige bedrag moet minstens 1 week voor de start betaald zijn of 14 kalenderdagen na factuurdatum zoals alle andere facturen.
Professionele intakegesprekken worden vooraf afgesproken en betaald binnen 14 dagen na ontvangst factuur.
Lezingen en opleidingen op aanvraag:
Na de lezing of opleiding stuurt “Fatima Wahni”/”Fatje’s Coaching” een factuur.
Bij een opleiding bestaande uit meerdere onderdelen vindt facturering maandelijks plaats aan de hand van de uitgevoerde werkzaamheden.
De betalingstermijn is 14 dagen na ontvangst van de factuur, tenzij anders vermeld op de factuur.
Indien de factuur niet tijdig wordt betaald, is de opdrachtgever zonder nadere ingebrekestelling in verzuim en is “Fatima Wahni”/”Fatje’s Coaching” gerechtigd 1,5 % vertragingsrente per maand in rekening te brengen, tenzij de wettelijke rente hoger is in welk geval de wettelijke rente geldt. De rente over het opeisbare bedrag wordt berekend vanaf het moment dat de opdrachtgever in verzuim is tot het moment van voldoening van het volledige bedrag. Bij het uitblijven van tijdige betaling is de opdrachtgever tevens aansprakelijk voor alle in redelijkheid te maken gerechtelijke en buitengerechtelijke kosten met een minimum van 15 % van het openstaande factuurbedrag. Daarnaast is Fatje’ bij overschrijding van de betalingstermijn gerechtigd alle werkzaamheden voor de opdrachtgever per omgaande te staken of op te schorten, zonder aansprakelijk te zijn voor eventuele schade die daardoor ontstaat.
Indien in het kader van de training/coaching door “Fatima Wahni”/”Fatje’s Coaching” externe accomodatie is besproken, en deze is niet tijdig geannuleerd door de opdrachtgever, worden de kosten aan de opdrachtgever doorberekend.
De opdrachtbevestiging door de opdrachtgever leidt tot de verplichting tot betaling, ongeacht op welke manier de deelnemers de training/coaching beëindigen of afronden.
Alle bedragen zijn exclusief BTW, tenzij uitdrukkelijk anders aangegeven.
TERMS & CONDITIONS (English)
“Fatima Wahni”/”Fatje’s Coaching” hereinafter referred to as: “The Coach”.
Every natural or legal person with whom “Fatima Wahni”/”Fatje’s Coaching” enters into an agreement to provide training courses, coaching, workshops and lectures, regardless of whether the client himself or a third party participates.hereinafter referred to as: “The Client
These general terms and conditions apply to all activities of the coach.
Deviations from these general terms and conditions can only be made in writing after consultation.
Any conditions specific to the client are excluded.In any case, the general terms and conditions are assumed to have been handed over to the client. They can be delivered to the client on simple request.
DECLARATION
The coach hereby declares that he considers regular medicine to be the basis of health care. The coach cannot/may not question medical diagnoses or analyses.
The services of the coach are only a possible support and complementary to regular medicine.
The services provided by the coach do not replace medical treatments or medications, psychological or psychiatric counselling. The coach cannot take responsibility for withholding information on this matter. If the client has medical complaints or doubts, the client should always consult his doctor first.
If you are being treated by a doctor, the client must explicitly mention this to the coach beforehand.
Due to the nature of the coach’s services and the explicit input of the client, both parties strive for better awareness and change on the part of the client. The client decides for him/herself whether and how quickly he/she brings about a change and remains responsible for his/her process at all times.
Opinions of the coach are proposals and suggestions and should always be judged by the client.
PROFESSIONAL SECRECY
The coach is bound by professional secrecy.Everything discussed in the contact between coach and client is and remains confidential.The coach never shares what is discussed with third parties, unless the client gives explicit permission to consult a doctor.
REPORTS AND CERTIFICATES
Coaching and training is coaching. The coach does not draw any conclusions and therefore under no circumstances draws up reports or certificates. If requested by a physician, the coach will limit himself exclusively to a telephone conversation with this physician.
THE INTAKE INTERVIEW
Before starting a coaching program or individual training, there is an intake interview. An intake interview takes about 30 minutes and is non-binding.
On the basis of this interview, both the client and the coach can decide whether coaching or training is appropriate. An intake interview does not imply any obligation to start a coaching or training trajectory, neither for the client nor for the coach.
THE COACHING SESSION
A coaching conversation lasts a maximum of 75 minutes. During each coaching conversation there is room for 1 theme.
INDIVIDUAL TRAININGS
The duration of the individual training session is agreed in advance between the client and the coach. The minimum duration is 120 minutes. During an individual training session, agreements will be made in advance about the themes to be discussed.
DATE AND TIME INDIVIDUAL COUNSELLING
The client does everything in his power to comply punctually with the agreements made.
We start punctually at the agreed time. Calling too early can disrupt the previous coaching conversation. If the client arrives late for an appointment, the session time will be shortened so that subsequent clients do not have to wait on the agenda.
LECTURE AND TRAINING AGREEMENTS
The agreement with regard to the preparation and execution of a training course and/or coaching is concluded by means of an order confirmation via e-mail from the client.The content of the order confirmation and any associated quotation is deemed to be a representation of the agreement.
PREVENTS AND CANCELLATIONS
Coaching and personal training
Appointments can be cancelled at least 1 week in advance by e-mail or telephone.
SMS is not eligible for communication regarding cancellations and cancellations.
If an appointment is not cancelled or cancelled too late, the fee (of 1 session) will be charged, except in case of illness of the client or involvement in a traffic accident.
Per coaching or training package of maximum 6 sessions, the client can change a maximum of 3 appointments free of charge. Any subsequent change will be charged.
In case of cancellation, a replacement appointment will be made based on availability.
The coach reserves the right to change a scheduled appointment in case of illness or force majeure.
The client will be informed about this as soon as possible.
The coach will offer other dates.The client is not entitled to compensation in this case.
If the client decides to stop during a workshop, course or coaching trajectory, the full amount of the course or coaching trajectory is due.
If the coach is convinced, for whatever reason, that the client cannot continue coaching, this will be discussed between the parties and the coaching may be terminated prematurely. In this case, the client is entitled to a refund of any sessions not yet completed.
Training and courses in open offer
If the customer wishes to cancel the registration due to circumstances, please notify us as soon as possible.
The customer can cancel the course up to 30 calendar days before the first day of the course in writing by letter or e-mail free of charge.
In the event of cancellation by letter or e-mail equal to or less than 30 calendar days before the first day of the course, 50% of the total price will be charged to the client.
In the event of cancellation by letter or e-mail equal to or less than 14 calendar days before the first day of the course, or in the event of no cancellation, the total price will be charged to the client.
The coach has the right to cancel each training/workshop or to refuse participation of a participant. The client is then entitled to a refund of the full amount paid.
Courses and lectures on request
A lecture or (part of) a training course can be moved free of charge by the client to another date up to 45 calendar days before the agreed date. In the event of transfer less than 45 calendar days but more than 30 calendar days before the agreed date, 50% of the agreed price will be charged.
In the event of cancellation by the client later than 30 calendar days before the agreed date, 100% of the agreed price will be charged.
If, at the time of the lecture or training, group meetings are prohibited by government measures as part of preventive measures to disseminate COVID-19, the lecture or training may be cancelled:
– or be postponed to a later moment, at no extra cost
– be cancelled. If this cancellation is part of the Corona measures and falls later than 45 calendar days before the date, an administrative cost of 15% will be charged.
The coach reserves the right to cancel the lecture or training. The client will be informed of this as soon as possible. The coach will offer other dates.
PAYMENTS
A coaching session, coaching trajectory, individual training on course is fully paid in advance.
The full amount must be paid at least 1 week before the start or 14 calendar days after the invoice date like all other invoices.
Professional intake interviews are agreed in advance and paid within 14 days after receipt of invoice.
Lectures and training courses on request:
After the lecture or training, “Fatima Wahni”/”Fatje’s Coaching” will send an invoice.
In the case of a program consisting of several components, invoicing takes place on a monthly basis on the basis of the work carried out.
The payment term is 14 days after receipt of the invoice, unless stated otherwise on the invoice.
If the invoice is not paid on time, the client will be in default without any further notice of default being required, and “Fatima Wahni”/”Fatje’s Coaching” will be entitled to charge 1.5% default interest per month, unless the statutory interest rate is higher, in which case the statutory interest rate will apply. The interest on the amount due and payable will be calculated from the moment the client is in default until the moment of payment of the full amount. If payment is not made on time, the client is also liable for all judicial and extrajudicial costs reasonably incurred with a minimum of 15% of the outstanding invoice amount. In addition, if the term of payment is exceeded, Fatje’ is entitled to immediately cease or suspend all activities for the client, without being liable for any damage arising as a result.
If external accommodation has been discussed by “Fatima Wahni”/”Fatje’s Coaching” within the framework of the training/coaching, and this has not been cancelled in time by the client, the costs will be charged to the client.
The confirmation of the assignment by the client will lead to the obligation to pay, regardless of the way in which the participants terminate or complete the training/coaching.
All amounts are exclusive of VAT, unless explicitly stated otherwise.
TERMS & CONDITIONS (English)
“Fatima Wahni”/”Fatje’s Coaching” hereinafter referred to as: “The Coach”.
Every natural or legal person with whom “Fatima Wahni”/”Fatje’s Coaching” enters into an agreement to provide training courses, coaching, workshops and lectures, regardless of whether the client himself or a third party participates.hereinafter referred to as: “The Client
These general terms and conditions apply to all activities of the coach.
Deviations from these general terms and conditions can only be made in writing after consultation.
Any conditions specific to the client are excluded.In any case, the general terms and conditions are assumed to have been handed over to the client. They can be delivered to the client on simple request.
DECLARATION
The coach hereby declares that he considers regular medicine to be the basis of health care. The coach cannot/may not question medical diagnoses or analyses.
The services of the coach are only a possible support and complementary to regular medicine.
The services provided by the coach do not replace medical treatments or medications, psychological or psychiatric counselling. The coach cannot take responsibility for withholding information on this matter. If the client has medical complaints or doubts, the client should always consult his doctor first.
If you are being treated by a doctor, the client must explicitly mention this to the coach beforehand.
Due to the nature of the coach’s services and the explicit input of the client, both parties strive for better awareness and change on the part of the client. The client decides for him/herself whether and how quickly he/she brings about a change and remains responsible for his/her process at all times.
Opinions of the coach are proposals and suggestions and should always be judged by the client.
PROFESSIONAL SECRECY
The coach is bound by professional secrecy.Everything discussed in the contact between coach and client is and remains confidential.The coach never shares what is discussed with third parties, unless the client gives explicit permission to consult a doctor.
REPORTS AND CERTIFICATES
Coaching and training is coaching. The coach does not draw any conclusions and therefore under no circumstances draws up reports or certificates. If requested by a physician, the coach will limit himself exclusively to a telephone conversation with this physician.
THE INTAKE INTERVIEW
Before starting a coaching program or individual training, there is an intake interview. An intake interview takes about 30 minutes and is non-binding.
On the basis of this interview, both the client and the coach can decide whether coaching or training is appropriate. An intake interview does not imply any obligation to start a coaching or training trajectory, neither for the client nor for the coach.
THE COACHING SESSION
A coaching conversation lasts a maximum of 75 minutes. During each coaching conversation there is room for 1 theme.
INDIVIDUAL TRAININGS
The duration of the individual training session is agreed in advance between the client and the coach. The minimum duration is 120 minutes. During an individual training session, agreements will be made in advance about the themes to be discussed.
DATE AND TIME INDIVIDUAL COUNSELLING
The client does everything in his power to comply punctually with the agreements made.
We start punctually at the agreed time. Calling too early can disrupt the previous coaching conversation. If the client arrives late for an appointment, the session time will be shortened so that subsequent clients do not have to wait on the agenda.
LECTURE AND TRAINING AGREEMENTS
The agreement with regard to the preparation and execution of a training course and/or coaching is concluded by means of an order confirmation via e-mail from the client.The content of the order confirmation and any associated quotation is deemed to be a representation of the agreement.
PREVENTS AND CANCELLATIONS
Coaching and personal training
Appointments can be cancelled at least 1 week in advance by e-mail or telephone.
SMS is not eligible for communication regarding cancellations and cancellations.
If an appointment is not cancelled or cancelled too late, the fee (of 1 session) will be charged, except in case of illness of the client or involvement in a traffic accident.
Per coaching or training package of maximum 6 sessions, the client can change a maximum of 3 appointments free of charge. Any subsequent change will be charged.
In case of cancellation, a replacement appointment will be made based on availability.
The coach reserves the right to change a scheduled appointment in case of illness or force majeure.
The client will be informed about this as soon as possible.
The coach will offer other dates.The client is not entitled to compensation in this case.
If the client decides to stop during a workshop, course or coaching trajectory, the full amount of the course or coaching trajectory is due.
If the coach is convinced, for whatever reason, that the client cannot continue coaching, this will be discussed between the parties and the coaching may be terminated prematurely. In this case, the client is entitled to a refund of any sessions not yet completed.
Training and courses in open offer
If the customer wishes to cancel the registration due to circumstances, please notify us as soon as possible.
The customer can cancel the course up to 30 calendar days before the first day of the course in writing by letter or e-mail free of charge.
In the event of cancellation by letter or e-mail equal to or less than 30 calendar days before the first day of the course, 50% of the total price will be charged to the client.
In the event of cancellation by letter or e-mail equal to or less than 14 calendar days before the first day of the course, or in the event of no cancellation, the total price will be charged to the client.
The coach has the right to cancel each training/workshop or to refuse participation of a participant. The client is then entitled to a refund of the full amount paid.
Courses and lectures on request
A lecture or (part of) a training course can be moved free of charge by the client to another date up to 45 calendar days before the agreed date. In the event of transfer less than 45 calendar days but more than 30 calendar days before the agreed date, 50% of the agreed price will be charged.
In the event of cancellation by the client later than 30 calendar days before the agreed date, 100% of the agreed price will be charged.
If, at the time of the lecture or training, group meetings are prohibited by government measures as part of preventive measures to disseminate COVID-19, the lecture or training may be cancelled:
– or be postponed to a later moment, at no extra cost
– be cancelled. If this cancellation is part of the Corona measures and falls later than 45 calendar days before the date, an administrative cost of 15% will be charged.
The coach reserves the right to cancel the lecture or training. The client will be informed of this as soon as possible. The coach will offer other dates.
PAYMENTS
A coaching session, coaching trajectory, individual training on course is fully paid in advance.
The full amount must be paid at least 1 week before the start or 14 calendar days after the invoice date like all other invoices.
Professional intake interviews are agreed in advance and paid within 14 days after receipt of invoice.
Lectures and training courses on request:
After the lecture or training, “Fatima Wahni”/”Fatje’s Coaching” will send an invoice.
In the case of a program consisting of several components, invoicing takes place on a monthly basis on the basis of the work carried out.
The payment term is 14 days after receipt of the invoice, unless stated otherwise on the invoice.
If the invoice is not paid on time, the client will be in default without any further notice of default being required, and “Fatima Wahni”/”Fatje’s Coaching” will be entitled to charge 1.5% default interest per month, unless the statutory interest rate is higher, in which case the statutory interest rate will apply. The interest on the amount due and payable will be calculated from the moment the client is in default until the moment of payment of the full amount. If payment is not made on time, the client is also liable for all judicial and extrajudicial costs reasonably incurred with a minimum of 15% of the outstanding invoice amount. In addition, if the term of payment is exceeded, Fatje’ is entitled to immediately cease or suspend all activities for the client, without being liable for any damage arising as a result.
If external accommodation has been discussed by “Fatima Wahni”/”Fatje’s Coaching” within the framework of the training/coaching, and this has not been cancelled in time by the client, the costs will be charged to the client.
The confirmation of the assignment by the client will lead to the obligation to pay, regardless of the way in which the participants terminate or complete the training/coaching.
All amounts are exclusive of VAT, unless explicitly stated otherwise.